Welcome to Car Supplies Store’s FAQ section! We’re here to help with any questions you might have about our products, shipping, payments, and more. Our team of automotive enthusiasts has compiled the most common questions below to get you back to what really matters – your ride.

Product Questions

What types of wheel trims do you offer?
We carry a complete range of wheel trims from 13″ to 16″ to fit most passenger vehicles. Each size category includes multiple styles to match your vehicle’s look. Our team can help you select the perfect fit if you’re unsure – just email us with your vehicle details.
Are your car audio products compatible with all vehicles?
While most of our amps, boosters, and audio accessories are universal, we recommend checking your vehicle’s specifications or contacting us at [email protected] before purchasing. Our gearhead team can verify compatibility with your specific make and model.
Do you offer climate-specific car care products?
Absolutely! We carefully select our car cleaning and maintenance products based on climate considerations. From winter-grade cleaners to UV protectants for sunny climates, we’ve got your vehicle covered. Look for climate notes in product descriptions or ask our team for recommendations.

Shipping & Delivery

How long will my order take to arrive?
We process all orders within 1-2 business days with enthusiast-level attention to detail. Delivery times then depend on your selected shipping method:

🚀 Standard Shipping (DHL/FedEx): 10-15 business days after dispatch ($12.95)
🚚 Free Shipping (EMS for orders over $50): 15-25 business days after dispatch

Note: Remote areas may experience slightly longer delivery times.
Do you ship internationally?
Yes! We proudly ship worldwide to fellow automotive enthusiasts, excluding some remote areas in Asia. Our team has extensive experience with international automotive shipments, including proper documentation for car parts and accessories.
How are fragile items like wheel trims packaged?
Every item is packed by team members who understand automotive parts need extra protection. Wheel trims receive custom foam protection, audio equipment is shock-mounted, and liquids are double-sealed. We treat your order like we would our own car parts.
Can I track my order?
Definitely! All orders come with full tracking from our warehouse in Underhill, US to your driveway. You’ll receive tracking information via email as soon as your order ships, allowing you to plan your installation weekend perfectly.

Payments & Pricing

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout. All transactions are processed through encrypted channels for your security.
Why doesn’t free shipping apply to my order?
Free shipping via EMS applies automatically to all orders over $50 (before tax). If your qualifying order isn’t showing free shipping, please ensure all items are in your cart and the subtotal meets the threshold. Some oversized items may require special shipping arrangements.
Do you offer price matching?
While we strive to offer the most competitive prices on quality automotive supplies, we currently don’t offer formal price matching. However, we regularly review our pricing to ensure we’re delivering exceptional value to our community of car enthusiasts.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original, unused condition with all packaging. Some electrical items may require original firmware to be eligible for return. We stand behind our products just like we stand behind our own rides.
How do I initiate a return?
Email our team at [email protected] with your order number and reason for return. We’ll provide a return authorization and instructions. For car audio equipment or technical products, we may troubleshoot with you first to ensure it’s not an installation or compatibility issue.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we can’t process returns until we receive the item.

Account & Technical Questions

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track order history, save your vehicle preferences for future purchases, and get personalized recommendations based on your automotive interests.
I’m having trouble with a car audio installation. Can you help?
Our team of gearheads is happy to provide basic installation advice for products purchased from us. Email [email protected] with your order number and specific questions. For complex installations, we always recommend consulting a professional installer.
Do you offer technical specifications for your products?
Detailed specifications are available on each product page. If you need additional technical information not listed, our team can often obtain manufacturer specs – just ask! We believe in informed purchases, especially for performance parts and electrical components.

Still Have Questions?

Our team of automotive enthusiasts is standing by to help with any other questions about wheel trims, car audio, caravan accessories, or anything else in our store.

📧 Email: [email protected]
📍 Address: 2 Green Street, Underhill, US 05489

We typically respond within 24 hours (often much faster!). For urgent order questions, please include your order number in your message.