At Car Supplies Store, we stand behind our automotive products with the same commitment we put into selecting premium wheel trims, car audio equipment, and caravan accessories. If you’re not completely satisfied with your purchase, our straightforward returns process will get you back on the road quickly.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and in resalable condition
  • Original proof of purchase is required
  • Certain products are final sale (see exceptions below)

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

  • Car Cleaning & Car Care Accessories (opened products)
  • Breakdown & Emergency Kits (opened packages)
  • Car Valet Kits (if any components have been used)
  • Personalized or Custom-Ordered Items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our gearhead support team at [email protected] with your return request within 15 days of delivery. Use the template below for faster processing.
  2. Wait for Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Securely repackage the items in their original packaging with all included accessories.
  4. Ship Your Return: Send the package to our warehouse at the address provided in your RMA email. We recommend using a trackable shipping service.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Car Supplies Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name, e.g., “15 Inch Wheel Trims”]
  • Reason for Return: [Please specify: Wrong Size, Defective, Changed Mind, etc.]
  • Preferred Resolution: [Refund / Exchange for [Product Name]]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your returned items:

  • Refunds will be processed within 3-5 business days of receiving your return
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your replacement item once the return is processed

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend:

  • Using a trackable shipping service
  • Insuring valuable items like car audio equipment or security systems
  • Retaining your shipping receipt until the refund is processed

Damaged or Defective Items

If you receive a damaged or defective product (like amps, boosters, or wheel trims):

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may request return of the defective item for quality control purposes

International Returns

For customers outside the United States:

  • All return shipping costs are the responsibility of the customer
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Note: Processing times may vary during peak seasons or for specialized caravan and motorhome accessories.

Need Help?

Our automotive enthusiasts are ready to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 8AM-5PM EST

We appreciate your business and strive to make every car parts purchase at Car Supplies Store a satisfying experience!